Terms of Service — Conmitto

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1. Overview

These Terms of Service ("Agreement") govern your access to and use of Conmitto Inc.'s Software as a Service (SaaS) offerings, including Dock Optimizer, Door Manager, and all related feature modules (collectively, the "Services"). By subscribing to the Services, you ("Customer") agree to be bound by this Agreement.

2. Services

Conmitto Inc. provides the following Services through the Dock Optimizer platform:

Facility Subscription — Complete dock scheduling and operations platform with unlimited appointment types, scheduling capabilities, carrier coordination, and up to 25 user seats per facility.
Inventory Manager — Full WMS-grade inventory control with barcode scanning, lot tracking, and automated replenishment. Includes Integration Hub.
Asset Manager — Enterprise asset lifecycle management with IoT sensor integration, depreciation tracking, and full document management. Includes Integration Hub.
Equipment Manager Pro — ELD and maintenance management for up to 50 power units.
Integration Hub — AI-powered multi-key integration connector manager for WMS, TMS, ERP, and IoT system connectivity.

3. Subscription Plans

Monthly Plans

Monthly subscriptions are billed on the same date each month. You may cancel a monthly subscription at any time; cancellation takes effect at the end of the current billing period.

Annual Commitment Plans

Annual subscriptions provide a discounted rate equivalent to receiving two months free compared to the monthly plan. Annual commitment fees are billed upfront in full upon subscription.

Free Trial: New organizations receive a 14-day free trial with full access to the Dock Optimizer platform. During the trial period, you may explore all features. No payment is required until you choose to subscribe.

4. Billing, Payments & Refunds

All payments are processed securely through Stripe. By providing payment information, you authorize Conmitto Inc. to charge the applicable subscription fees.

            Non-Refundable: All fees for the Services are non-refundable and non-transferable, except as required by applicable law. Conmitto Inc. does not offer refunds or credits for any unused portion of any subscription period or for any early termination of this Agreement by the Customer.
        

5. Auto-Renewal & Cancellation

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless either party provides written notice of non-renewal.

Monthly plans: Cancel at any time; takes effect at the end of the current billing month.
Annual plans: Written notice of non-renewal must be provided at least thirty (30) days prior to the renewal date, or in the event that additional facilities or feature modules are added during the renewal process.

You may manage your subscription, update payment methods, and view invoices through the Billing & Plan settings page or the Stripe Customer Portal.

6. Uptime & Service Availability

Conmitto Inc. partners with Microsoft Azure to ensure industry-leading standards for uptime and availability. While Conmitto Inc. endeavors to maintain continuous availability of the Services, Conmitto Inc. shall not be held liable for any downtime or unavailability due to circumstances beyond its reasonable control, including but not limited to:

Interruptions caused by Microsoft Azure or third-party infrastructure providers
Network availability at the Customer's site(s)
Mobile data connections or local device issues
Scheduled maintenance windows (advance notice will be provided)
Force majeure events

7. Data Security & Privacy

Conmitto Inc. utilizes industry-standard security protocols and practices to safeguard the confidentiality, integrity, and availability of the Customer's data, including:

Encryption in transit (TLS 1.2+) and at rest
Azure-hosted infrastructure with SOC 2 compliance
Role-based access controls
Regular security assessments and monitoring

However, Conmitto Inc. shall not be held liable for any security breaches, data loss, or unauthorized access caused by the Customer's failure to maintain appropriate security measures, including user access controls, password management, or failure to notify Conmitto Inc. of any vulnerabilities or security concerns.

8. Limitation of Liability

To the fullest extent permitted by law, Conmitto Inc.'s liability to the Customer for any claims arising from this Agreement or the use of the Services shall be limited to the amount paid by the Customer during the most recent twelve (12) month period. Conmitto Inc. shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, data loss, or business interruption, regardless of the cause or nature of the claim.

9. General Terms

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

Dispute Resolution

Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration with the location of arbitration in Cupertino, CA.

Entire Agreement

This Agreement constitutes the entire understanding between the parties regarding the subject matter herein and supersedes any prior discussions, agreements, or understandings, whether written or oral.

Modifications

Conmitto Inc. reserves the right to modify these Terms at any time. Customers will be notified of material changes at least 30 days in advance. Continued use of the Services after such changes constitutes acceptance of the modified terms.

Contact

For questions about these Terms, please contact us at support@conmitto.io.